In order to give advances to our clients, our system uses an algorithm that generates an available balance based on an artist's earnings over time. The reason your balance may have lowered is due to one of the following:
- You recently took an advance. The amount available to you decreases after an advance, since we factor in the recoupments for existing advances when we calculate what's available for new advances
- The algorithm detects a decrease in your forecasted earnings over time. Your Account Advance Limit is adjusted frequently based on your TuneCore earnings data, so it can go up or down based on your earnings.
In either situation, if you have outstanding advances, you will see your Available Balance increase as recoupment payments come in from TuneCore - provided your projected earnings remain consistent.
If your available balance has decreased and you would like us to manually review your account, please reach out to us at firstname.lastname@example.org. A member of our team can assist you to ensure that this decrease was not done in error.