TuneCore Direct Advances: Service Unavailable - April 12, 2022 (RESOLVED)

This issue is now resolved

Issue: TuneCore users who try to request an advance through Lyric Financial/Utopia Music will receive an error. The error shows up after clicking to agree to the terms for the advance.

Impact: All TuneCore users will receive an error when trying to request an advance. No users will be able to request an advance through the portal until the issue is resolved.

Timeline: 

0:00 CT 13th Apr 2022 - Issue is resolved

9:30 AM CT - Ongoing work to resolve the issue

6:00 AM CT - Issue identified by Lyric engineering team

2:30 AM CT - Issue first reported

This document will be updated as work on the issue continues and when the issue is resolved.